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What shall I do if I have any queries/problems?
Please do not hesitate the slightest to contact us at Lalabella we will try to get back to you as soon as possible!
Do I need to sign for my delivery?
We understand that in some circumstances, deliveries cannot always be signed for. However, our parcels are all sent with recorded delivery. They can be left in a safe place or left with a neighbour at your request (please fill this section in at checkout). Please be aware that any instructions left are only requests and are not guaranteed. If it is not possible for you to suggest a safe place to leave in a safe place, a card will be left which will include details of what will happen next with your order.
Are my details kept private?
OF COURSE. We cannot stress how important it is for your details to be kept private. We take key responsibility in data protection with our customers.
I can’t seem to log in with my username or password.
If you are already registered with us and you have forgotten your password or email address logins, please go to ‘Log in’ at the top of our page and you can click on forgot your password.
Do you ship worldwide?
Oh yes, we do ship worldwide! To be on the safe side, please contact us at firstname.lastname@example.org if you need confirmation of your destination as some countries may vary.
When will I receive my order and how is it sent?
We dedicate most of our time to meeting our delivery requirements. Ideally, we aim to get orders shipped between 1-3 days – this can vary depending on your destination. We do keep you up to date on your parcel via email and make sure all our parcels are signed for by our customers. We cannot guarantee next day delivery.
Can I cancel my order?
You can cancel or make alterations to your order, but only if this has not been sent through to our warehouse for processing. If you do wish the make any changes or cancel your order then please contact us via email or phone call at email@example.com as we want you to have the parcel that you want! We will do our absolute best to co-operate with your request however it cannot always be guaranteed.
Do you have promotional codes?
Stay in the loop. Make sure you’re the first to know about all our deals and discounts by signing up to our newsletter. This will give you the latest scoop of all the upcoming and current promo codes. Follow us on:
What is Lalabella’s returns policy and what if I want to return my item?
We do offer full refunds on our products from up to 14 days since purchase as long as the items are in the same condition they were sent out, this means:
The items are unworn and unwashed
If the items have all tags attached
If there has been no transfer of make-up on the items
Faulty items are also refundable within 14 days. All items are thoroughly checked before we send out. We do not offer P&P for you to return your items. If you are in doubt or have any queries please contact firstname.lastname@example.org.
Do you offer a student discount?
As we have only found our feet in the fashion world we do not accept student discount, however, this is something we will be looking into in the near future! Please keep posted!
Does the price displayed include VAT?
VAT is included in all our product prices, therefore, the price you see is the price you pay there is no extra added costs. Your invoice may show a VAT breakdown, however, this is nothing to be alarmed on.
All UK & EU buyers pay UK VAT which is included in the website displayed price.
Can I get a refund if my item is no longer suitable?
Of course, we have all been there when something just doesn’t quite look right when it arrives. You can do this as long as the item is returned in the same condition and within our 14 days of purchase with all tags and labels.
Do I have to pay for postage when returning an item?
Paying for return postage is in the hands of our customers and their responsibility unless the item is faulty. In this case, please contact us before sending this back at email@example.com. We suggest sending all items back to us as a recorded delivery so we can track parcels that are being sent back. Please keep your postage certificates as evidence in case of any lost parcels in the post.
How long does a refund take?
Refunds are ideally made the same day we receive your item back, as long as it is following our guidelines of the timescale (14 days) and is brought back in the same condition. Returns that are received on Saturdays will have payments processed on Monday. Refunds can take several days to go back into your bank, depending on your card issuer.
There’s an item I want but is no longer in stock!?
We know exactly how this feels when you fall in love with an item and it's not in stock! If items are in high demand then we do usually restock them. You can also sign up to our mailing list where we send emails of items that are back in stock.
My discount code is not working?
Please make sure your discount codes are valid by checking the expiry dates and the promotional pictures on our website or social media. Make sure the code is copied exactly as you see it into our Discount Code box at checkout.
Do you have a size guide?
Yes, we do, please visit the International Size Guide.